At Renco Finance, your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services, ensuring full transparency and trust.
1. Information We Collect
We collect the following types of personal information from you:
- Personal Identification Information: Name, email address, phone number, national identification number, and other contact details.
- Financial Information: Bank account details, credit history, and payment information.
- Transaction Information: Details about your loan applications, payments, and other financial transactions with us.
- Technical Information: Information such as your IP address, browser type, and device used when interacting with our website or online services.
2. How We Use Your Information
The personal information we collect is used for the following purposes:
- Loan Processing: To evaluate your loan applications and facilitate transactions.
- Customer Support: To assist you with inquiries, service requests, or complaints.
- Improvement of Services: To enhance and improve our financial services and product offerings.
- Legal Obligations: To comply with legal and regulatory requirements, including fraud prevention and anti-money laundering measures.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:
- Service Providers: With vendors or contractors who assist in the operation of our services, such as payment processing or data storage.
- Legal Requirements: If required by law or to protect the rights, property, or safety of Renco Finance, our customers, or others.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These include secure data storage, encryption, and regular monitoring of our systems to prevent security breaches.
5. Your Rights
You have the following rights regarding your personal information:
- Access and Correction: You can request access to your personal information or correction of any inaccuracies.
- Data Deletion: You may request the deletion of your personal information, subject to our legal obligations to retain certain data.
- Withdraw Consent: You can withdraw consent to the use of your personal information at any time, though this may limit our ability to provide services to you.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and improve our services. You can manage your cookie preferences through your browser settings.
7. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review the policy periodically.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or your personal information, please contact us:
Office Address: 4 Addis Ababa Dr, Lusaka, Zambia
Email: info@rencofinance.com
Phone: +260 97 370 1555